Phil Mershon

Phil Mershon

customer experience

The Art of Human Connection: How Customer Experience Leads to Unstoppable Business Growth

When someone takes time out of their busy schedule to publicly recognize your work, it means something profound. Recently, my friend Dennis Yu created a video highlighting the impact of creating unforgettable customer experiences – and I was both humbled and inspired by his words. What struck me most wasn’t the recognition itself, but the

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speaker coaching

Speaker Coaching: The First Mistake Many Speakers Make

I’ve seen brilliant speakers bomb. Not because they lacked skill.Not because their content was weak.Not because they weren’t prepared. They failed because they misread the room. As someone who provides speaker coaching to leaders, executives, and event professionals, I can tell you this is the most common mistake I see. Most presentations are informative.Some are

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