Phil Mershon

Phil Mershon

customer experience

The Art of Human Connection: How Customer Experience Leads to Unstoppable Business Growth

When someone takes time out of their busy schedule to publicly recognize your work, it means something profound. Recently, my friend Dennis Yu created a video highlighting the impact of creating unforgettable customer experiences – and I was both humbled and inspired by his words. What struck me most wasn’t the recognition itself, but the […]

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speaker coaching

Speaker Coaching: The First Mistake Many Speakers Make

I’ve seen brilliant speakers bomb. Not because they lacked skill.Not because their content was weak.Not because they weren’t prepared. They failed because they misread the room. As someone who provides speaker coaching to leaders, executives, and event professionals, I can tell you this is the most common mistake I see. Most presentations are informative.Some are

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How Symphony Orchestras Can Compete in the Netflix Era

In an age where entertainment is available at the swipe of a finger, symphony orchestras face an unprecedented challenge. Netflix, Disney+, and other streaming platforms have transformed how people consume entertainment, leaving traditional performing arts scrambling to maintain relevance. But innovative leaders like Holly Mulcahy, Concertmaster of the Wichita Symphony Orchestra, are proving that live classical music can not only survive but thrive in the digital age.

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The Most Underrated Skill in Event Production: How One Producer Turned a Monsoon into Magic

When crisis strikes in event production, most people immediately think about logistics, backup plans, or technical solutions. But after interviewing Brooksie Hughes about the legendary launch of Bryant Park’s Holiday Market, I discovered something far more valuable: the ability to find joy in chaos. The Birth of a Crisis Picture this: It’s 2002, and you’ve

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Experiential Business Events: The ROI of Unconventional Team Building Activities

I’ll never forget attending my first “traditional” business conference – hours of PowerPoint presentations in a windowless hotel ballroom, forced networking over lukewarm coffee, and superficial conversations that led nowhere. But what if there was a better way to create meaningful professional connections and breakthrough business insights?

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