The 48-Hour Event Death Spiral: What Taylor Swift Knows About Keeping Your ROI Alive
Your event ends on Thursday. By Monday morning, it might as well never have happened. Harsh? Perhaps. But according to customer experience expert Brittany Hodak, we’re facing a crisis in event engagement that goes far deeper than attendance numbers or day-of satisfaction surveys. “The biggest threat that you have is something that may not be […]
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